Differences in Student Satisfaction with Academic Advising by Ethnicity/Race and GPA at Community Colleges

The purpose of this study was to determine the extent to which differences were present between male and female community college students in their satisfaction with academic advising as a function of their ethnicity/race and GPA. Participants in this study were students enrolled in randomly selected creditbearing courses in community colleges during the 2005 to the 2016 academic years who had completed the Community College Survey of Student Engagement. Inferential statistical analyses of four survey items revealed that the majority of students surveyed were not satisfied with the advising services provided by their community colleges. Black students most frequently reported that they were not satisfied. Students who were academically successful, as well as students who were not academically successful, most frequently reported that they were very satisfied with academic advising services. Students who were moderately academically successful most frequently reported that they were not at all satisfied with academic advising services. Implications for advising administrators and directions for further research are addressed.

Keywords: academic advising, community college students, satisfaction, achievement, persistence, retention.